Forecasts goals and objectives for the department.
Hires, trains, motivates, counsels, and monitors the performance of staff.
Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
Establishes individual parts inventory levels and balances them for maximum turnover.
Monitors and adjusts inventory to minimize obsolescence.
Ensures that all parts are properly tagged so the dealership recovers full credit from the factory.
Supervises stock order procedures.
Sets and enforces a policy on the special ordering of parts.
Analyzes sales, expenses, and inventory monthly to maintain profit goals.
Develops and administers an aggressive wholesale parts program to produce profit.
Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
Works with the service manager to ensure a timely turnaround of parts needed for internal jobs.
Attends managers’ meetings.
Holds monthly department meetings.
Provides technical assistance to parts department employees.
Monitors parts department employees' payroll records.
Directs shipping and receiving efforts to ensure timely processing. Monitors daily reports such as DOE, DOC, and sales productivity.
Develops and utilizes a lost sales tracking report.
Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
Develops sales promotions.
Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
Handles customer complaints immediately and according to the dealership's guidelines.
Ensures that all dealership purchases are properly accounted for before payment is made.
Assists in the collection of past-due accounts.
Supervises custodians to ensure that work area is kept clean.
Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
Maintains professional appearance.
Qualifications:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Explore exciting job opportunities in the charming city of Salisbury, North Carolina, and unlock your career's full potential today! Nestled in the heart of Rowan County, this historic town offers a perfect blend of Southern hospitality, rich cultural heritage, and a thriving economy. With iconic landmarks like the Old Stone House and the Salisbury National Cemetery, renowned theaters like the Norvell Theater, and delightful cuisine ranging from Carolina BBQ to delectable Cheerwine, Salisbury is a place where work meets pleasure. Join us in discovering the picturesque parks, vibrant art galleries, and the strong community spirit that make Salisbury a place where careers flourish and dreams come true.
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