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Leads and oversees the day-to-day operations of the HVAC service group.
Develops and manages team of 8–15 service technicians.
Develops operating budgets for the division, including maintaining projected gross and net profits.
Provides leadership in development of new markets in commercial and industrial areas of service and equipment changeout.
Develops advertising schedule and promotional literature for presentations; executes advertising expenditures consistent with budgets; actively pursues service contracts.
Follows up on accounts receivable and overdue clients.
Develops and implements training programs for division personnel.
Interviews and hires new personnel, maintains updated employee files, and terminates employees; establishes wage rates and benefits.
Monitors sufficient inventory and develops inventory control program.
Initiates and reviews all completed work orders.
Initiates paperwork for returns of warranty parts?tag material and arrange shipping.
Ensures all service contracts are being scheduled, maintained and properly performed.
Provides assistance or direction for service technicians related to callbacks or highly difficult technical problems.
Initiates, monitors and evaluates system regarding call?backs and customer satisfaction.
Responsible for security and cleanliness of the service trucks and equipment.
Qualifications:
Strong proven leadership experience in the commercial and industrial HVAC service industry.
Extensive HVAC service knowledge and proven ability to manage budgets, customer relationships, service contracts, and dispatching.
Strong communication, reporting and organizational skills.
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