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Customer Service Representative

Elkin, NC 28621

Posted: 09/22/2025 Industry: Administrative Job Number: 381 Pay Rate: $15.00/hour

Job Description


Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate information regarding products and services.
  • Assist customers with order processing, returns, and exchanges.
  • Maintain detailed records of customer interactions and transactions through data entry.
  • Conduct outbound calls to follow up on customer inquiries or feedback.
  • Collaborate with team members to improve customer service processes.
  • Analyze customer feedback to identify areas for improvement in service delivery.

Qualifications:
  • Strong communication skills with a focus on phone etiquette.
  • Proficiency in Microsoft Office and general computer skills.
  • 1+ year experience in customer support or client services is preferred.
  • Excellent typing skills for efficient data entry.
  • Strong analysis skills to assess customer needs and provide appropriate solutions.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate information regarding products and services.
  • Assist customers with order processing, returns, and exchanges.
  • Maintain detailed records of customer interactions and transactions through data entry.
  • Conduct outbound calls to follow up on customer inquiries or feedback.
  • Collaborate with team members to improve customer service processes.
  • Analyze customer feedback to identify areas for improvement in service delivery.

Qualifications:
  • Strong communication skills with a focus on phone etiquette.
  • Proficiency in Microsoft Office and general computer skills.
  • 1+ year experience in customer support or client services is preferred.
  • Excellent typing skills for efficient data entry.
  • Strong analysis skills to assess customer needs and provide appropriate solutions.
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About Elkin, NC

Begin your next career adventure in Elkin, North Carolina! Nestled in the picturesque foothills of the Blue Ridge Mountains, Elkin offers a charming and vibrant community with abundant job opportunities just waiting for you. Known for its thriving wine industry and stunning outdoor recreation, Elkin is the perfect blend of small-town charm and big-city amenities. From exploring local art galleries like Foothills Arts Council to enjoying productions at The Reeves Theater, there's no shortage of cultural experiences to savor. With proximity to the scenic Stone Mountain State Park and the Yadkin River, outdoor enthusiasts will revel in the endless possibilities for adventure. Join us in discovering all that Elkin has to offer and take the next step in your career today!